Frequently Asked Questions

Frequently Asked Questions

Got a question? We've got answers. If you can't find what you're looking for, don't hesitate to contact our team.

Products

What types of products does Lhiyeb sell?

We specialise in home and garden products, including cordless lawn mowers, robotic pool cleaners, garden gazebos and pergolas, wooden sheds, air conditioners, air purifiers, and more. Our range is carefully selected for quality, performance, and value.

Are the products suitable for UK gardens and homes?

Absolutely. All products we stock are suitable for use in the UK and comply with relevant safety and quality standards.

Do the products come with a warranty?

Yes, most products come with a manufacturer's warranty. Warranty lengths vary by product — for example, our Forest 4Life sheds come with a 25-year anti-rot guarantee. Please check the individual product page for specific warranty details.

Shipping

Where do you deliver?

We currently deliver across the United Kingdom. Please check at checkout for delivery availability to your specific postcode.

How long does delivery take?

Delivery times vary depending on the product and your location. Most orders are dispatched within 1–3 business days. You will receive a confirmation email with tracking information once your order has been shipped.

How can I track my order?

Once your order has been dispatched, you'll receive an email with your tracking details. You can also visit our Order Tracking page for more information.

Returns & Refunds

What is your returns policy?

We want you to be completely happy with your purchase. If you're not satisfied, you can return most items within 30 days of delivery, provided they are unused and in their original packaging. Please contact us to initiate a return.

How do I return a faulty or damaged item?

If your item arrives damaged or develops a fault, please contact us as soon as possible with your order number and photos of the issue. We'll arrange a replacement or refund promptly.

When will I receive my refund?

Once we've received and inspected your return, refunds are typically processed within 5–7 business days to your original payment method.

Customer Support

How do I contact Lhiyeb?

You can reach us via our Contact Us page. We aim to respond to all enquiries within 1 business day.

Do you offer assembly or installation support?

Some of our larger products, such as gazebos and sheds, require self-assembly. We provide product manuals and links to manufacturer support where available. If you need further help, please get in touch.