Track Your Order
Ordered something from Lhiyeb? Here's everything you need to know about tracking your delivery.
Step 1: Check Your Confirmation Email
As soon as your order is dispatched, we'll send a shipping confirmation email to the address you provided at checkout. This email will include your tracking number and a link to track your parcel in real time.
Step 2: Use Your Tracking Number
Click the tracking link in your email, or visit the carrier's website and enter your tracking number to see the latest status of your delivery. Tracking information is usually available within 24 hours of dispatch.
Step 3: Receive Your Order
Most orders are delivered within 1–5 business days after dispatch, depending on your location and the product. Larger items such as sheds, gazebos, and pergolas may require a scheduled delivery — you'll be contacted separately to arrange a convenient time.
Haven't Received Your Tracking Email?
- Check your spam or junk folder.
- Make sure the email address on your order is correct.
- Allow up to 3 business days from your order date for dispatch.
If you still can't find your tracking information, please contact us with your order number and we'll look into it right away.
Returns & Delivery Issues
If your order arrives damaged, incomplete, or doesn't arrive at all, please don't worry — visit our FAQ page or get in touch and we'll make it right.